Frequently Asked Questions
Answers to all your questions about 7ezbt
From deposits to VIP, live casino to support — clear answers to every question you might have, all in one place.
Whether you are new to 7ezbt or a regular player, questions come up for everyone. This page has been created with the most common questions from players in Bangladesh in mind. Detailed information on VIP tiers, deposits via bKash and Nagad, how live dealer games work, and when support is available is organized into four sections below. If you cannot find the answer to your question, contact us on live chat — support is available 24 hours a day.
Frequently Asked Questions
VIP Benefits
The 7ezbt VIP program has three tiers — Bronze, Silver, and Gold. Each tier comes with weekly cashback credited directly to your account. Moving up to a higher tier increases your cashback rate and unlocks several exclusive benefits including priority support. Your tier is determined by your play volume and consistency.
Tier upgrades are based on your overall gaming activity. The more you play, and the more regularly you play, the sooner you can reach the next tier. There is no fixed turnover number — your overall account activity is what determines when you move up. Contact live chat for more information.
Cashback is calculated each week based on your net gaming activity. Bronze tier members can receive up to 0.3% weekly cashback, Silver up to 0.5%, and Gold up to 0.8%. The cashback amount is added directly to your account balance and becomes available after the scheduled time each week.
Yes, the Gold tier has the highest cashback rate — nearly three times that of Bronze. Gold members also receive priority customer support, faster response times, and occasional special offers not available to lower tiers. Regular play naturally leads to tier progression.
No separate application is needed. Once you create an account at 7ezbt, you automatically become part of the VIP program and your journey begins at the Bronze tier. As your play volume and activity increase, your tier upgrades on its own.
Deposit Questions
In most cases deposits are credited within a few minutes. If your account has not been updated after 15–20 minutes, collect the transaction screenshot or transaction ID from bKash / Nagad / Rocket / Upay and contact us via live chat or at [email protected]. Use live chat for the fastest resolution.
Log in to 7ezbt and select bKash from the deposit menu. Send money to the designated bKash number and use your username or the provided code as the reference. The minimum deposit amount is ৳100. Your balance will be updated shortly after the payment is completed.
7ezbt currently accepts deposits through four popular mobile financial services in Bangladesh: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount across all methods is ৳100 and the process is fast and secure.
7ezbt does not charge any additional fee on deposits. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges — contact their helpline directly for details.
A minimum of ৳500 is required for a withdrawal. Once the request is approved, the money generally reaches your mobile wallet within 1 hour. Withdrawals can be made via bKash, Nagad, Rocket, and Upay.
Contact & Support
For a faster resolution, keep the following information on hand: your 7ezbt username or registered mobile number; a description of the issue; a transaction ID or screenshot where applicable; and the approximate time when the issue occurred. Having this information helps the support team assist you much more quickly.
Yes, 7ezbt support is active 7 days a week, 24 hours a day — with no exceptions for public holidays, nights, or early mornings. You can reach out for help at any time according to Bangladesh Standard Time (BST, UTC+6).
7ezbt offers two support channels. First, live chat — the chat window opens once you log in to the site, and you will get the fastest response here. Second, email — for complex issues or when you need to send documents, write to [email protected]. Both channels offer support in Bengali and English.
The 7ezbt support team is fully capable of helping you in Bengali. This platform is built for players in Bangladesh, so feel free to write in Bengali via live chat or email. English support is also available — choose whichever language you prefer.
Yes, many common issues can be resolved on your own. Password reset, deposit confirmation, understanding bonus terms, and payment method guides are all covered in the FAQ on this page and in other information pages on the site. If the issue persists, come to live chat.
Live Casino
In a live casino game, a real dealer runs the game from a professional studio. You can watch and participate in the game in real time via a high-definition video stream over the internet. Placing bets, seeing cards, and getting results — everything happens in real time, just as if you were sitting right there.
Teen Patti is a three-card game where the highest-ranked hand wins. The outcome is determined by rankings such as Trail (three of a kind), Pure Sequence, Sequence, and Color. Andar Bahar is a simple prediction-based game — the dealer draws a joker card and you bet on whether the next card of the same value will land on the Andar (inside) or Bahar (outside) side.
Baccarat is actually quite simple — even beginners pick it up quickly. There are essentially three betting options: Player wins, Banker wins, or Tie. Both sides receive cards and the one whose points are closest to 9 wins. The Mini Baccarat option at 7ezbt is especially suitable for getting started.
Yes, 7ezbt's live casino runs fully on a mobile browser. You can play easily from a smartphone or tablet browser without downloading a separate app. For a good experience, use a stable internet connection (WiFi or 4G).
Live casino games use real cards and a live dealer, so results are entirely human-driven and the process is transparent. There is no reliance on computer-generated outcomes. 7ezbt uses platforms from trusted game providers such as Evolution Gaming and Ezugi, who are known for ensuring fair play.
7ezbt's live casino tables are available at various bet limits, so there are options for players with smaller budgets as well as high rollers. You can get started with a minimum deposit of ৳100. The specific limits for each table can be seen in the game lobby.
Still have questions?
Our support team is with you 7 days a week, 24 hours a day — in Bengali or English, whichever you prefer.
Live Chat
Log in to the site and chat directly — get the fastest response
Email Support
[email protected] — email us for complex issues or to send documents